Collection Analyst

Overview

The Collection Analyst is responsible for managing assigned customer accounts, ensuring timely payment of outstanding balances, and maintaining accuracy and integrity across all billing and financial records. This role requires strong communication skills, attention to detail, and the ability to navigate internal systems to track and resolve issues.

• Manage assigned customer accounts and monitor payment status to ensure timely collections.
• Maintain accuracy and integrity across all billing and financial records.
• Utilize internal systems to track issues and collaborate with internal teams to resolve them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2–5 years of experience in Collections or Accounts Receivable (AR)
• B2B collections experience (comfortable working with business customers)
• Experience with Salesforce
• Experience with Workday
• Experience with Excel
• Comfortable with high‑volume calling
• Strong follow‑up discipline
• Ability to communicate professionally with customers and internal teams Cloud Base Genesis