East Coast Junior Processor

Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve home ownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.

We continuously and responsibly innovate new mortgage products and programs that put home ownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.

Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.

Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit  or email us at
** Job Overview
** We are seeking a highly motivated JR Wholesale Account Manager to join the Wholesale Operations team at Deephaven Mortgage. This role plays a key part in the loan delivery process, ensuring accuracy, completeness, and quality of assets being delivered while providing heightened coverage and assistance to optimize processes and increase efficiencies. The ideal candidate will be detail-oriented, solutions-driven, and passionate about improving workflows to support our clients and internal teams.
** What You’ll Do
*** Partner with internal and external stakeholders to optimize the loan delivery process and identify opportunities for automation to increase efficiency and accuracy
* Ensure all loans are delivered timely and accurately to our investors
* Order and review applicable services and verifications as determined
* Develop and implement automated solutions to reduce errors and streamline processes
* Continuously evaluate loan delivery effectiveness and suggest process improvements
* Serve as the main point of contact for Deephaven clients (internal and external) to support pipeline and loan delivery needs
** Additional Responsibilities:
*** Clear past-due reports to help maintain SLA requirements
* Assist brokers and Account Managers with appraisal ordering, including payment link distribution
* Distribute daily reports (suspended loans, rate locks, ICD report)
* Provide coverage when teammates are out of office (RTO)
* Order transcripts, SSA 89 forms, and VOEs
* Follow up on post-closing requests
* Request CDAs and AVMs
* Complete AM checklists and order ICDs
* Update HOIs, file contacts, and conduct fraud checks
** What We Need
*** 1+ years of mortgage or financial services experience preferred
* Familiarity with wholesale lending processes a plus
* Strong attention to detail and organizational skills
* Ability to manage multiple priorities in a fast-paced environment
* Proficiency in Microsoft Office Suite and Encompass systems preferred
* Strong communication skills and a collaborative mindset

This organization participates in
** Our Perks
**** Flexible Time to Recharge** – Personalized Time Off for What Matters (because rest isn't one-size fits all)
** Future Finance Focused** – Generous employer-matched 401(k) plan
** Community Connect**– Philanthropy Committee that creates charitable initiatives
** Health from Day One** – Comprehensive health insurance starting on day one of employment
** Family Matters** – Competitive maternity and paternity leave
** Culture & Celebrations** – Culture Committee with team-building events and celebrations
** Ideas Welcome** – Encouraging thought leadership and innovation
** Guidance & Growth** – Mentorship opportunities for career development
** Perk Up** – Exclusive discounts on travel, tech, pets, legal, and more
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