Billing Specialist

Billing Specialist

Location:

Charlotte, NC (Hybrid)

Brightspeed is seeking a Billing Specialist to support the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments. This position focuses on post‑generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure all invoices are correct before release.

• Review invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers.
• Conduct quality assurance checks across all billing cycles to ensure completeness and consistency.
• Compare invoice data to source systems, billing inputs, or customer contracts to validate correctness.
• Identify and document billing variances or recurring issues and elevate to the Billing Operations Supervisor or Analyst for resolution.
• Partner with cross‑functional teams to resolve discrepancies impacting invoice accuracy or timing.
• Maintain records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes.
• Support end‑to‑end testing and validation during system updates, migrations, or new product introductions.
• Participate in process improvement efforts to enhance billing efficiency and data integrity.
• Provide support to internal stakeholders or customers regarding billing‑related questions and corrections.
• May perform other duties as assigned.

• Familiarity with enterprise billing systems (e.g., SAP BRIM or similar)
• Strong Microsoft Excel skills for data validation and reconciliation
• Understanding of billing controls, revenue processes, and audit readiness
• High attention to detail and accuracy
• Strong organizational and time‑management abilities
• Excellent communication and teamwork skills
• Problem‑solving mindset and willingness to learn new systems and processes

• Primarily office‑based with extensive use of a computer and standard office equipment
• May require extended periods of sitting and data entry
• Minimal physical requirements (e.g., ability to lift up to 10 lbs)
• Occasional extended hours or weekend work during billing close or cycle validations
• Travel up to 5% may be required for training or team collaboration

• Associate degree in Accounting, Finance, or Business Administration, or equivalent experience
• 1–3 years of experience in billing, accounting, or finance operations (telecommunications or SaaS experience preferred)

• Experience with SAP BRIM or other large‑scale billing platforms
• Knowledge of telecommunications billing cycles and quality control practices
• Exposure to process automation or data analytics tools

Brightspeed is a Top Workplace by the Charlotte Observer. We prioritize hiring talent in the Charlotte area and offer hybrid, remote, or office‑based roles depending on the position. We invest in technology that enables our entire team to stay connected.

Competitive compensation and comprehensive benefits: medical, dental, vision, life insurance; employee assistance program; 401(k) with company match; voluntary benefits.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability or veterans. If you require reasonable accommodation to complete a job application or otherwise participate in the hiring process, please contact taaccommod

Associate

Full‑time

Other

Telecommunications