Head of Subservicing Oversight
Listed on 2026-01-29
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Finance & Banking
Risk Manager/Analyst
Truist Financial
Head of Subservicing OversightCompany: Truist Financial
Location: Charlotte, NC
Employment Type: Full Time
Date Posted: 01/11/2026
Job Categories: Banking, Computers, Software, Finance/Economics, Financial Services, Information Technology
The Head of Subservicing Oversight will monitor and manage third-party mortgage subservice rs to optimize performance and ensure compliance with regulatory, investor, and agency guidelines.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Serve as Primary Point of Contact and Oversee the performance of subservice rs to ensure they meet contractual obligations and performance standards.
Track and analyze key performance indicators (KPIs) and metrics, often through dashboards and performance scorecards, to evaluate service delivery and operational efficiency.
Prepare and deliver detailed reports to senior management on performance, risk, and compliance issues.
Monitor Subservicer and Internal Testing to ensure compliance with State, Federal, Investor, and Agency guidelines.
Identify areas for improvement and develop strategies to enhance service workflows and customer experience.
Provide oversight of default-related activities managed by the subservicer, such as collections, loss mitigation, bankruptcy, and foreclosure.
Address and resolve any issues or breaches of service level agreements or guidelines identified through monitoring and audits.
Required Qualifications:
- Bachelors degree or equivalent education and related experience.
- 15+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives.
- Minimum of 5 years of Mortgage Default Experience.
- Minimum of 5 Years of Mortgage Subservicing Experience.
Preferred Qualifications:
- Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization.
- Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills.
- Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently.
- Strong quantitative, governance, and analytical abilities.
- Ability to solve complex problems and drive structure through ambiguity.
- Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership.
- Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio).
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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