Head of Credit

Department:
Operations

Reports to:

Chief Operating Officer (COO)

The EVP, Head of Credit will design and execute the organization’s credit risk management strategy, with a specialized focus on Point-of-Sale lending. This role oversees credit policy development, implementation, and portfolio performance monitoring, ensuring a disciplined balance between risk and growth.

As a key member of the leadership team, the Head of Credit will lead the Risk Management function and collaborate closely with executive leadership and capital partners to drive strategic initiatives in a dynamic and complex market.

• Underwriting & Credit Strategy
• Define credit risk appetite and ensure alignment with bank partners and capital providers.
• Develop and refine underwriting policies, approval thresholds, and scoring models.
• Oversee the development and management of Company's internal Loan Origination System (LOS).
• Partner with Commercial Risk to manage fraud across the platform.
• Monitor portfolio KPIs, including delinquency, loss curves, vintage performance, risk migration, and exposure mix.
• Drive the development of real-time credit risk reporting tools and dashboards for proactive decision-making.
• Chair the Risk Committee and oversee enterprise-wide risk monitoring.
• Provide analytical support to Capital Markets, Pricing, and Business Development teams.
• Credit Operations
• Collaborate with collections and servicing teams to optimize recovery and minimize charge-offs and defaults.
• Oversee charge-off and post-default recovery strategies.
• Manage risk-related vendors, including servicing tools, telephony, skip-trace, and credit bureaus.
• Leadership
• Lead and mentor a team of credit risk professionals, fostering a culture of excellence and continuous improvement.
• Conduct regular audits of credit policies and portfolio performance to ensure compliance with internal and regulatory standards.
• Prepare and present portfolio analytics and risk insights to executive leadership.
• Demonstrate ownership mindset—innovative, resourceful, and strategic.

• Education
• Bachelor’s degree in Finance, Economics, Business, or a related field; MBA or advanced degree preferred.
• Experience
• 10+ years of progressive experience in credit risk management, underwriting, and portfolio analytics.
• Proven leadership in managing credit strategy within consumer lending or Point-of-Sale financing environments.
• Technical Expertise
• Deep understanding of credit risk frameworks, scoring models, and regulatory compliance.
• Proficiency with credit analytics tools, reporting dashboards, and Loan Origination Systems (LOS).
• Proven track record in leveraging AI and advanced analytics to develop innovative credit solutions, including automated underwriting, predictive risk modeling, and real-time decisioning tools.
• Leadership Skills
• Demonstrated ability to lead high-performing teams and influence senior stakeholders.
• Strong decision-making and strategic thinking capabilities in complex, fast-paced markets.
• Exceptional communication and presentation skills.
• Ability to balance risk and growth with an innovative, solutions-oriented mindset.