Collections Specialist

We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. You will also assist with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customers’ concerns to ensure prompt payment.

Come help us build the best and fastest fiber‑optic network in America!

• Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiries
• Meet established collection objectives monthly
• Collect and manage past‑due accounts for moderate to large‑sized business customers
• Use various computer systems simultaneously
• Build and maintain strong customer relationships and problem‑solve with the customer
• Prepare monthly collection reports and recommend credit memos and write‑off activities
• Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
• Review and comprehend contractual agreements with customers that govern the servicing relationship

• 3+ years of experience in B2B collections
• Ability to overcome objections and offer solutions to resolve potential roadblocks
• Strong interpersonal and communication skills; able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management
• Relationship‑builder and strong listening skills
• Demonstrates competence, professionalism, and leadership presence: objective, free from undue influence; conveys sound judgment; builds trust; collaborative, insightful, proactive, and future‑focused
• Well‑organized, ensuring that all deliverables are met on time with excellent results and anticipating implementation or workload issues related to emerging developments
• Demonstrates integrity and the highest ethical standards in all aspects
• Ability to learn complex systems, process quickly, and be able to convey that knowledge to others

• Bachelor’s degree in Finance, Accounting, Business, or related field
• Telecommunications industry experience

We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End – East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, roles are designated as remote, hybrid, office, or field‑based depending on the position, business needs, and individual circumstances.

We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits. Our benefits and paid time‑off programs reflect our underlying belief in promoting overall wellness through physical, emotional, and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401(k) plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive, and high‑quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to the inclusion of all qualified individuals, including individuals with a disability or veterans. If you require reasonable accommodation to complete a job application or otherwise participate in the hiring process, please contact taaccommod to initiate the accommodations process.

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