Senior Operations Manager, Underwriting Charlotte, NC

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory – it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

• Underwrite loans, verifying completeness and compliance with company standards.
• Bring proven experience in multiple loan product guidelines, including Self-Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR).
• Develop detailed guidelines and operational processes for new loan products and services.
• Develop written policies and procedures to assess and ensure the accuracy of credit and collateral documentation, including income statements, tax returns, and fraud reports.
• Develop written policies and procedures to analyze complex income documentation for both personal and business borrowers, ensuring all necessary paperwork is collected to support loan decisions.
• Maintain established service level agreements for decision-making while managing a variety of loan types in a fast-paced environment.
• Communicate regularly with sales teams, operations team, and management to address inquiries and provide necessary support.
• Assist in training and onboarding new underwriters, sharing best practices and insights to promote team development.
• Provide feedback to the management on challenges encountered and contribute to process improvement initiatives.
• Adapt loan terms as needed, identifying additional conditions to ensure sound credit decisions.
• Uphold a professional and client-centric approach, fostering positive relationships with all stakeholders.
• Collaborate with colleagues in underwriting complex loans, working together to achieve team objectives.
• Possess the authority to approve or override conditions set by other underwriters when necessary.
• Maintain industry licenses as required.

• 5+ years of verifiable experience in underwriting conventional, portfolio, and special program loans, verifying completeness and compliance with company standards.
• Proven experience in all of the following:
  Self-Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR).
• Bachelor’s degree is preferred.
• Demonstrated ability to write and interpret guidelines and make informed decisions based on those interpretations.
• Strong project management skills with a proven track record of coordinating across departments and functions.
• Solid work ethic and a hands-on approach suited for a fast-paced environment.
• Capability to address challenging issues while maintaining objectivity and independence.
• Proficiency in building technical processes and collaborating cross-functionally to provide underwriting-related requirements.
• Experience in conducting compliance monitoring and testing.
• Proven ability to manage a project from inception to completion while remaining organized, detail-oriented, and diligent.
• Strong communication skills, with the ability to articulate plans, processes, policies, and issues clearly to stakeholders both verbally and in writing.
• Ability to thrive in a startup environment and contribute to building from the ground up.
• Meet minimum requirements to retain an NMLS license.
• Compensation Range: $97,680–$122,100/yr
• Company equity in the form of RSUs
• This is the compensation range for the United States; actual compensation may vary based on individual candidate experience, location, or…