Credit & Collections Analyst; Lorien backfill

Credit & Collections Analyst (Lorien backfill)

Join to apply for the Credit & Collections Analyst (Lorien backfill) role s range is provided by SRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$28.00/hr - $33.00/hr

Location: Charlotte, NC (Office)
Work Style: Hybrid – Tuesday, Wednesday & Thursday in-office;
Monday & Friday remote

Schedule is assigned after selection. Initial training may be on‑site 5 days/week.

As a Credit & Collections Analyst, you'll be the primary point of contact for an assigned customer portfolio‑owning credit & collections, customer service, and cash application activities. You will help the team meet cash collection and DSO (Days Sales Outstanding) targets, resolve complex payment issues, and drive timely, accurate outcomes in a high‑volume environment.

• Own collections for your portfolio: Execute consistent, timely follow‑ups aligned to responsible collection practices; manage delinquent accounts and provide daily status on unresolved items.
• Resolve payment issues with a customer‑first mindset: Proactively identify root causes; lead resolution through clear communication and collaboration.
• Validate billing accuracy: Analyze invoices and ensure contract terms/conditions are properly applied.
• Apply cash and adjustments: Partner with Treasury to post cash applications and account‑level adjustments.
• Respond quickly: Triage and resolve email/phone inquiries – targeting a 24‑hour turnaround.
• Research credit/collections references as needed to support decisions.
• Handle Fortune 500 dispute resolution: Investigate claims, deductions, and disputes; determine validity and recommend actions in a timely manner.
• Manage competing priorities: Deliver under tight deadlines in a high‑volume setting; complete ad‑hoc projects as assigned.
• Take initiative: Navigate uncommon or ambiguous issues, research independently, and recommend the right solution.

• Excel (Intermediate‑Advanced) – required. Comfortable with advanced functions (e.g., complex lookups, pivot tables, nested formulas), data reconciliation, and large data sets.
• Dispute resolution experience with Fortune 500 customer accounts – highly desired.
• Strong knowledge of billing and collections cycles and best practices.
• Excellent written & verbal communication; able to articulate challenges and drive solutions with a professional, customer‑centric tone.
• Proven ability to multi‑task and stay composed under pressure.
• Effective in a matrixed organization; collaborate across functions to remove roadblocks.
• Negotiation & judgment: Turn objections into commitments to pay using sound, ethical practices.

• 3‑5 years of collections experience within an Accounting environment (high‑tech industry experience a plus).
• Experience in multi‑company accounting systems;
  Oracle preferred.
• Bachelor's degree in Accounting, Business, or equivalent experience (degree preferred, not required).
• Full proficiency with Microsoft Office (2010 or later).

• Meaningful ownership across a defined portfolio.
• Visible impact on cash flow and DSO metrics.
• High‑energy team environment with room to grow.

Impellam Group and its brands are equal‑opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre‑employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting H or fill out this form to request accommodations.

Entry level

Contract

Accounting/Auditing