Lending Operations Senior Manager Charlotte, NC

Intuit Credit Karma is a mission‑driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free.

Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

* Banking services provided by MVB Bank, Inc., Member FDIC

The Lending Operations Senior Manager will lead the design, build, and launch of a new consumer lending operations function within the Intuit Consumer Group ecosystem, beginning with Credit Karma Money (CKM). This role will establish the operational foundation for CKM’s lending products — balancing efficient throughput, automation, and partner enablement with a rigorous commitment to regulatory compliance and member trust.

The ideal candidate combines hands‑on operational leadership with a strong appreciation for the regulatory environment that underpins consumer lending. Initially, this will be an individual contributor role that leverages contractors, vendors, and external operations support. As the lending program matures, this leader will guide the scaling of the team and operational model.

• Stand up the end‑to‑end operational function for CKM’s lending products, defining workflows, controls, SLAs, and performance metrics.
• Establish the processes, tools, and governance needed to deliver efficient, high‑quality lending operations that can scale across products and partners.
• Partner with Product, Engineering, Risk, Legal, Compliance, and Member Success to ensure operations are designed to enable growth while maintaining compliance integrity.
• Drive continuous improvement and operational excellence through automation, vendor optimization, and performance analytics.

• Ensure all operational processes and vendor engagements comply with federal, state, and partner‑bank lending requirements.
• Serve as the first line of defense, embedding compliance controls directly into operational processes rather than treating compliance as a downstream checkpoint.
• Work closely with second‑line compliance and risk partners to identify, assess, and mitigate emerging regulatory or operational risks.
• Support internal audits, regulatory examinations, and partner reviews, ensuring timely, accurate, and transparent responses.
• Build and manage relationships with external vendors, BPOs, and partner banks that support loan origination, servicing, and member support.
• Define and monitor vendor performance standards and ensure compliance with contractual and regulatory expectations.
• Develop scalable processes for vendor onboarding, oversight, and performance reporting.

• Act as the operational voice in product and business discussions to ensure lending operations readiness for new product launches or changes.
• Collaborate with Member Success to ensure smooth handling of loan servicing, inquiries, and disputes.
• Drive transparency across functions through effective reporting and communication.

• Build the operational roadmap for growth, including staffing plans, technology needs, and process automation opportunities.
• When the program achieves scale, transition from an individual contributor to a leadership role overseeing internal teams and vendor partners.
• Foster a culture of ownership, accountability, and curiosity within the growing operations team.

• 8–10 years of experience in consumer lending operations, with a proven track record of building or scaling operational processes, workflows, or teams.
• Strong understanding of lending regulations including TILA, ECOA, FCRA, UDAAP, FDCPA, and other consumer protection laws.
• Experience translating regulatory obligations into pragmatic, efficient operational…