Guest Services - Skyla Amphitheatre

Guest Services - Skyla Amphitheatre at Live Nation Entertainment

Overview

Live Nation Entertainment is the world’s leading live entertainment company. The Guest Services role supports guests at Skyla Amphitheatre with a focus on safety, accessibility, hospitality, and ensuring a positive concert-going experience.

• Greet guests, scan guest tickets upon entry, answer questions, assist guests with locating seats, and examine tickets for entry to various seat levels around the venue during events.
• Assist with keeping the venue safe, clean and presentable to guests.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as seating accommodations.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials for generally restricted areas.
• Assist patrons by giving directions inside or outside the venue.
• Ensure guests are safely enjoying the show and may help at informational kiosks or displays around the venue.

• High School Diploma or equivalent
• At least 2 years in customer service and communications
• Strong strategic thinking and creative problem solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Availability to work during the day, late hours, and flexible scheduling on both weekdays and nights

• At least 2 years’ experience within the live music environment
• College diploma in related field

• Working environment is fast paced, often loud and stressful
• Position requires extended periods of standing and being on your feet
• Must be able to lift or move up to 45 lbs using proper lifting techniques
• Position works at an outdoor venue during inclement weather as needed

Our motto is taking care of our own through six pillars of benefits:

• Health:
  Medical, Dental and Vision benefits for you and your family, including FSA/HSA options
• Yourself:
  Paid time off including holidays, sick time, and day off for your birthday, free concert tickets
• Wealth: 401(k) with company match, stock program
• Family:
  New parent programs & support, caregiver leave, baby bonus, infertility support
• Career:
  Tuition reimbursement, student loan repayment, internal growth and trainings
• Others:
  Volunteer time off, crowdfunding network

Live Nation is an equal opportunity employer. We encourage applications from all qualified individuals regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities. We may consider qualified applicants with criminal histories in accordance with applicable laws in various jurisdictions. Live Nation will provide reasonable accommodations for applicants with disabilities and for pregnancy-related needs in compliance with law.

Hiring practices are designed to place highly qualified persons in a timely manner, and Live Nation may use various recruitment methods including referrals, advertising, and agencies. We encourage you to follow health and safety protocols as required by local, state, or federal regulations.

Location references and salary data included in this posting are provided for informational purposes and may not reflect current openings.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Entertainment Providers