Guest Ambassador - Skyla Amphitheatre

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Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Live Nation’s Concerts Division fosters a fun and upbeat work culture with opportunities, including perks like concert tickets and various benefits.

Live Nation is a Great Place to Work and is recognized as one of People Magazine’s “50 Companies that Care.”

Live Nation’s mission includes creating strategic music marketing programs that connect brands with fans and supporting career and personal growth for employees. There has never been a better time to join Live Nation.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.

The Guest Ambassador will interact with guests to provide information and assistance to ensure an enjoyable experience at the venue.

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
• Direct restroom and concessions lines, when needed, to shorten guest waiting times.
• Assist in resolving guest complaints and provide higher level assistance when required.
• Participate in venue recycling efforts to show CARE before, during, and after the show.
• Report maintenance and cleaning issues to the respective department manager.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue and distribute advertising flyers as appropriate.
• Check restrooms frequently to ensure lines are moving and coordinate with cleaning staff as necessary.
• Engage guests in a positive experience using available resources during all show phases.

• High School Diploma or equivalent
• At least 2 years in Guest Service and communications
• Creative thinker and problem solver
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Strong teamwork and ability to execute programs
• Availability to work during the day, late hours, and flexible scheduling on both weekdays and nights

• Fast-paced, often loud and stressful environment
• Extended periods of standing and being on your feet
• Must be able to lift or move up to 45 lbs with proper lifting techniques
• Outdoor venue work during inclement weather as needed

Our motto is “Taking Care of Our Own” through six pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including FSA/HSAs
• YOURSELF: Paid time off, holidays, sick time, and birthday time, plus free concert tickets
• WEALTH: 401(k) with company match and stock program
• FAMILY: New parent programs and caregiver support
• CAREER: Tuition reimbursement and opportunities for internal growth
• OTHERS: Volunteer time off and related programs

We are committed to an inclusive environment and encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities. We support equal employment opportunities for all applicants, including considerations under applicable laws and fair chance ordinances where relevant. Live Nation will provide reasonable accommodations for applicants with disabilities and will engage in an interactive process to determine effective accommodations.

Religious accommodations are considered on a case-by-case basis.

The preceding job description summarizes the general nature and level of work performed by employees within this classification and is not a comprehensive inventory of all duties. Live Nation recruitment policies aim to place the most qualified individuals in a timely and efficient manner and may involve multiple recruitment channels.

Referrals increase your chances of interviewing at Live Nation Entertainment.

Location:

Charlotte, NC

Note:

Some lines in the original description related to unrelated positions or generic text have been removed to maintain focus on the Guest Ambassador role.