Reservation Systems Specialist

Description

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

The Billy Graham Library supports the mission of the Billy Graham Evangelistic Association to proclaim the Gospel to all we can by every effective means available to us, and by equipping the church and others to do the same. Our staff and volunteers present the Gospel through the Journey of Faith tour, Memorial Prayer Garden, Homeplace, and evangelistic outreaches like Christmas at the Library.

We also serve and equip Christians through Ruth’s Attic bookstore, Graham Brothers Dairy Bar, group programs, special events, memorabilia displays, student resources, communications, and donor ministry activities.

The Reservation System Specialist is a detail-oriented, guest-focused position responsible for coordinating all guest reservation systems and ensuring our ticketing system s effectiveness for general admissions and special events. This role facilitates the ticketing process from start to finish, adhering to the guidelines set forth by Billy Graham Library leadership. This role requires hands on expertise, multitasking, leading staff and volunteers, troubleshooting and working effectively in a fast-paced ministry environment.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

• Develops operational expertise in the reservation system for tour bookings and event ticketing
• Handles the POS ticketing system to ensure accurate transactions
• Researches best products and coordinates ordering and stocking of POS system supplies
• Provides reports on daily operations and special events headcount
• Troubleshoots protocols and coordinates communication between the Information Technology team, Data Management team and the reservation system vendors
• Supports the reservations team and welcome center associates by providing support and training on the POS system for all events and special projects, including Christmas at the Library

• Other duties as assigned

• High School degree preferred or equivalent work experience required
• Experience with or capacity to learn the Point of Sale system and reservation system
• Ability to take initiative with required tasks, delivering the requested result
• Must be proficient in ticketing or event management systems
• Experience with or capacity to thoroughly utilize Microsoft Office suite, with particular strength in Excel and Word
• At least one year of experience in customer care, with some experience in troubleshooting Point of Sale or reservation systems
• Requires excellent verbal and written communication skills
• Requires detailed, thorough and accurate reporting
• Requires the ability to track, manage, prioritize and handle multiple tasks

• Must have the ability to support team members
• Must have excellent interpersonal skills
• Ability to work independently and as part of a team while demonstrating flexibility when priorities change
• Ability to problem solve and find necessary solutions when…