Senior Systems Engineer

CPI Security, in Charlotte, NC, is looking to hire a full-time Senior Systems Engineer located in our corporate headquarters. The Senior Systems Engineer acts as the highest technical expert within the IT Operations Team. The Senior Systems Engineer is responsible for maintaining, implementing, and proactively monitoring the company’s key infrastructure; this role is critical for ensuring continuous, secure business operations across the organization.

CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice‑awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award.

The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.

• Own the engineering, configuration, and support of critical IT infrastructure including on‑premise, virtualization, and cloud technologies.
• Manage and maintain endpoint configuration standards.
• Implement and improve monitoring, alerting, and logging for servers, endpoints, and network devices.
• Maintain and enhance backup, disaster recovery, and business continuity strategies, including testing and documentation.
• Drive patch management and system hardening for servers and workstations, while monitoring for process improvement.
• Collaborate with security, applications, and support teams to enforce best practices and align with compliance requirements (NIST, CIS, PCI).
• Act as a technical escalation point for critical incidents and lead root cause analysis efforts.
• Build and maintain automation scripts or workflows to improve operational efficiency.
• Participate in infrastructure upgrade projects and roadmap planning with the IT Operations Manager.
• Contribute to documentation, SOPs, and knowledge base development.

• 10+ years of hands‑on experience Systems Engineering, and/or Infrastructure roles.
• Experience working within a Critical Infrastructure industry.
• 5+ Years of VMWare Experience.
• 3+ Years network fundamentals, involving on‑prem engineering (firewalls, VLANs, SD‑WAN, VPNs).
• Cloud Hyper Scalers: (AWS, Azure, GCP).
• Identity & Access Management (Entra, Okta).
• Windows Server, Active Directory, Group Policy, DNS, DHCP.
• Mobile Device Management (Intune, JAMF).
• Scripting & Automation (Powershell, Bash).

• Great medical, dental, vision, short‑ & long‑term disability and life insurance options.
• Company paid holidays, floating holiday, and paid time off (PTO).
• 401(k) plan with competitive company match.
• Eligible for free monitored security system after 90 days.
• Education assistance – we encourage and support our employees who want to improve their skills and further their education.
• Engaging and fun company culture that’s made up of a diverse group of people.
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• On‑site café, coffee/smoothie bar, walking trail, basketball court, and state‑of‑the‑art fitness facility with a dedicated Fitness Director.
• Birthday and Work Anniversary Rewards.