NOC Technician

Insight Global is seeking a NOC Technician for one of our large telecommunications clients. Primary responsibility will be break/fix and assisting with network migration efforts. Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups. Knowledge of Ethernet routers / switches. Able to follow MOPs, anticipate problems, and take corrective action proactively.

Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures. Works with minimal supervision in NOC environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience

• 5+ years of recent Telecom NOC experience (no contract hoppers)

• Telecom/Cable/Internet Service Provider industry IP NOC experience (not provision edge/working on core, monitoring the core network itself)

• Experience with Cisco, Juniper, and Nokia platforms (specifically layer
2)- LEGACY equipment (15+ years old)

• Layers 2 & 3 switch and router configuration and troubleshooting

• RS232 and X.25 experience

• VRF, Spanning tree, OSPF, BGP experience

• Experience with isolation of telecom equipment trouble

• Advanced customer service, organizational interaction, and teamwork skills

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Nice to Have Skills & Experience

• Management network experience

• Cisco or Juniper Certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.