Sales Engineer, Community Solutions; MDU Bulk Sales

Overview

Sales Engineer, Community Solutions (MDU Bulk Sales) | Ripple Fiber

Location:

Remote in NC

Team:
Bulk Community Solutions

Reports to:

VP, MDU (Mike Tarrant)

Type:
Full-time

Travel:
Up to 50% (primarily day trips; occasional overnight for site surveys and client meetings)

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future. We believe the biggest wave starts as a ripple.

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

Serve as the technical consultant and solution architect for Ripple Fiber’s MDU Bulk Sales team. Partner with Account Directors to design and present future-proof fiber solutions for multi-dwelling communities, ensuring technical feasibility, scalability, and alignment with client needs. Act as a trusted advisor to developers, property managers, and ownership groups by demonstrating Ripple Fiber’s technical advantages and long-term value.

• Technical Solution Design
  • Collaborate with Account Directors during discovery to assess property requirements (greenfield and brownfield).
  • Design Fiber-to-the-Unit (FTTU) solutions, including Inside Plant (ISP) and Outside Plant (OSP) architecture.
  • Ensure network designs are optimized for future-proofing, IoT readiness, and smart-building applications.
  • Perform Wi-Fi heat mapping for common areas, parking garages, units, and oversized units to ensure optimal coverage and performance.
  • Prepare technical documentation for proposals, including diagrams, specifications, and cost estimates.

• Sales Support & Value Demonstration
  • Participate in client meetings, presentations, and technical Q&A sessions.
  • Explain Ripple Fiber’s technology stack (GPON, XGS-PON, Ethernet) and its benefits for long-term reliability and scalability.
  • Highlight how fiber solutions enhance property value, support resale, and deliver operational simplicity.

• Site Surveys & Feasibility
  • Conduct site surveys for both greenfield and brownfield properties to validate design assumptions.
  • Identify technical challenges and propose solutions to ensure smooth installation and activation.

• Cross-Functional Collaboration
  • Work closely with Engineering, Construction, Product, and Sales Ops teams to align technical designs with build plans.
  • Provide feedback to Marketing and Product teams on client requirements and emerging trends.

• Technical Leadership
  • Stay current on industry standards, emerging technologies, and competitive offerings.
  • Train Account Directors on technical aspects of Ripple Fiber solutions to strengthen consultative selling.

• Performance Expectations
  • Support all proposals initiated by Account Directors with accurate technical designs and documentation.
  • Complete Wi-Fi heat maps and site surveys within agreed timelines.
  • Participate in 80–90% of client presentations requiring technical validation.
  • Maintain design accuracy and compliance with Ripple Fiber standards and local regulations.

• KPIs & Activity Metrics
  • Proposal Support: 100% of proposals requiring technical input delivered on time.
  • Wi-Fi Heat Maps:
    Completed for all bulk projects prior to contract execution.
  • Site Surveys:
    Completed within 10 business days of request.

• 3–5+ years of experience in network engineering, sales engineering, or technical consulting (telecom, ISP, or related).
• Strong understanding of fiber networks, managed Wi-Fi, and IP networking fundamentals.
• Ability to translate technical solutions into business outcomes for non-technical audiences.
• Skilled in creating network diagrams and technical documentation; proficiency with MS Office and design tools (Visio or similar).
• Excellent communication and presentation skills; comfortable engaging with property owners,…