Library Associate - Children's Services

Library Associate – Children’s Services – Charlotte Mecklenburg Library – Sugar Creek

“Follow your calling, Find your career”

Please apply by 12/18/25

Hiring Range: $20.00- $25.00

This is a non‑exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

This posting represents 2 open positions

Schedule
:
Full Time, 40 hours per week, Benefit Eligible
M-F 8:00am – 5:00pm
Works one evening per week 11:00am - 8:00pm
Rotating weekends

Location
:
Sugar Creek Library, 4045 North Tryon St., Charlotte, NC 28206

The Library Associate works within the branch team to create a welcoming and engaging environment for all. This position leads age‑appropriate programs for children and families. The Library Associate represents the library in the community, facilitating outreach and fostering collaborative partnerships with local organizations.

Sugar Creek Library is committed to delivering exceptional service through skilled technology support, research guidance, readers’ advisory, and a welcoming approach that genuinely reflects and responds to the people we serve. The Library Associate serves as a regular manager‑on‑duty. Previous experience with branch operations, opening/closing a facility and cash handling procedures. Rotating schedule including evenings and weekends. The Library Associate should have strong technology and computer skills.

The Library Associate participates in branch teams, systemwide teams and works collaboratively with staff across divisions to bring innovative and relevant programming to the community. Strong programming and outreach experience is highly desirable, along with a demonstrated ability to build and sustain positive relationships with patrons and external partners.

• Perform circulation activities
• Provide service desk coverage
• Create and deliver programs to age‑appropriate audiences
• Prepare program reports
• Provide research assistance to customers
• Utilize integrated library systems software
• Assist customers at several service points
• Train and assist customers on various library policies, procedures, and processes
• Maintain library’s collection of materials
• Assist with volunteer management
• Promote and market library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs

Perform professional and technical library work in children’s services. The Library Associate delivers a high level of quality library services ensuring the provision of value‑added experiences for all customers.

• Prepare program reports
• Perform circulation activities
• Create and deliver programs to age‑appropriate audiences
• Provide research and computer assistance to customers
• Utilize integrated library systems software
• Provide service desk coverage
• Assist customers at several service points
• Train and assist customers on various library policies, procedures, and processes
• Maintain library’s collection of materials including repairs, shelving, and marketing
• Assist with volunteer management
• Promote and market library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs

• Minimum of two years of library, retail, computer, or customer service experience
• High School Diploma or equivalent

• Bilingual – Spanish‑speaking
• Strong and demonstrated customer focus
• Experience working with children

• Knowledge of alpha‑numeric sorting systems
• Knowledge of various library systems
• Knowledge of telephone etiquette
• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail
• Adaptability:
  Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
• Communication:
  Clearly conveying information to individuals or groups
• Collaboration:
  
  Working…