Student Worker - Student Success Representative

Student Worker - Student Success Representative

Location:

Charlotte, NC, Jacksonville, FL, or Boston, MA (Student must reside in NC, FL, or MA.)

Hours:

10 hours/week

You must be a currently enrolled student at Gordon-Conwell Theological Seminary to be eligible for this student worker position. Only eligible students will be considered.

• Highly organized, detail-oriented and orderly, capable of using time efficiently and effectively.
• Possesses a sound working knowledge of the GCTS degree programs, pertinent registration policies and procedures.
• Must possess exceptional interpersonal abilities demonstrating a confident, warm, outgoing manner including excellent verbal communication and listening skills.
• Must be sensitive to the varied needs of a diverse student population.
• Should possess the ability to maintain a high level of confidentiality.
• Capable of functioning effectively within a student-centered, cooperative decision-making environment.
• Able to take initiative and problem solve.
• Possesses solid experience in the use of a computer, especially Microsoft office suite (Outlook, Excel, Word, etc.).
• Proficiency in the usage of web technologies and ability to learn new database software.
• Ability to work 10 hours per week. Hours agreed upon prior to the upcoming term.

Must be fluent in Spanish and English.

• Perform routine contact with students and follow-up with inactive students to identify enrollment barriers in an effort to improve retention, keeping clear records of all efforts using Navigate 360.
• Oversee the orientation of new students, including conducting welcome calls to new students and providing introductory training for pertinent GCTS systems, advising students regarding registration processes, and mentoring new students in areas of school/life balance, study habits, class selection, keeping clear records of all efforts in Navigate 360.
• Answer students’ basic questions and wisely and efficiently assess the nature of the concerns and handle or make appropriate referrals as necessary.
• Assist students with questions about general academic policies using the information in the student handbook, academic calendar, and catalog.
• Serve as initial contact for the Student Success office: answer phone, email, and walk-in students. Answer basic registration questions and wisely and efficiently assess the nature of the concerns and handle or make appropriate referrals as necessary.
• Participate in all seminary functions related to Student Services (i.e., New Student Orientation, Graduation, etc.).
• Assist in other activities as requested by the Student Success staff.

Please apply through the Career Center found on the Gordon-Conwell website.

• Entry level

• Part-time

• Education and Training

• Higher Education