VUI Designer

Overview

Position: VUI Designer

Location: Charlotte, NC

Contract Length: 12 months

Onsite: 4x/week onsite

• The organization is working on developing a new conversational interactive voice recognition (IVR) bot for their call center. BAU work includes converting traditional IVR into conversational IVR for a better customer experience. They are working to ensure better understanding and interactive conversation.
• This VUI designer will be working on ad hoc requests and new features/enhancements within the conversational IVR.
• This person will not own any specific project, but will work on many different projects within the IVR and will act as a resource to the team for overflow work.
• Primary stakeholders will be the internal team that are assigned to particular bots.
• Training will be provided on the specific bots utilized in this environment.
• This team is seeking a self-starter that is ready to further enhance their skillset.

• 2-3+ years of design experience
• Website design experience possibly
• Figma OR Drift OR Sketch OR Speechly experience
• This group uses a tool called Voiceflow and the above are similar
• Vizio
• Lucid charts

• Chat bot or user interface experience

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process.  for more details.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with applicable law.