Dental Office Manager

Overview

Dental Office Manager – Charlotte, NC

We are an established and growing dental practice seeking an experienced Office Manager to oversee front-office operations and support a busy clinical team. This role is essential to maintaining efficient daily workflows, accurate billing and insurance processes, and a positive patient experience. The ideal candidate is organized, detail-oriented, and confident managing dental office operations in a fast-paced environment.

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Manage daily front-office operations, including patient check-in, check-out, and appointment scheduling
• Handle incoming calls, patient inquiries, and office communications
• Verify insurance benefits prior to patient appointments and maintain accurate records
• Review treatment plans and financial estimates with patients; explain insurance coverage and anticipated out-of-pocket costs
• Submit pre-authorizations as required prior to treatment
• Prepare, review, and submit dental insurance claims accurately and in a timely manner
• Reconcile EOBs and insurance payments; post payments and write-offs correctly
• Follow up on unpaid claims, insurance denials, and outstanding patient balances
• Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered
• Coordinate closely with clinical staff to support efficient patient flow and scheduling

• Minimum 2 years of experience in a general dentistry office
• Strong working knowledge of dental insurance, billing, and claims processing
• Experience using Dentrix or other comparable dental practice management software
• Strong communication, customer service, and interpersonal skills
• Excellent organizational skills with the ability to multitask and prioritize
• Bilingual (English/Spanish) preferred but not required

• Pay: $24–$28 per hour, based on experience
• Benefits:
  Medical, dental, vision, life insurance, 401(k), and paid time off (PTO)
• Flexible scheduling across multiple locations

• Monday through Friday
• Daytime hours
• 8-hour shifts