Eligibility Specialist - Food & Nutrition Services

Overview

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Hiring Range: $20.00 - $23.07 per hour. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you.

We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Mecklenburg County Department of Community Resources strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.

Under direct supervision, this position performs customer service activities and determines initial and ongoing eligibility for the Food and Nutrition Services (FNS) program. The FNS program administered by the Department of Community Resources provides federal assistance to low-income individuals and families to purchase food, improve nutrition, and alleviate hunger. Benefits are issued via Electronic Benefit Transfer (EBT) cards for eligible food purchases.

State Information site: https://(Use the "Apply for this Job" box below).-stamps

State FNS Policy Manual: /

County Resource site: -services

Candidates selected for an interview will be required to complete an in-person pre-employment assessment. The assessment will be a paper-and-pencil test administered on a Saturday. Candidates who achieve a score of 80% or higher will move forward in the hiring process.

This position requires that you undergo a structured training program in which performance expectations must be met. By accepting this position, you acknowledge that you understand there are two primary phases of performance measurement that must be met. Phase One is an open book, open note, exam that must receive a passing score of at least 84%. You will be allowed one re-test if this expectation is not met initially.

Phase Two is that you must continuously meet the reasonable minimum quality and training mentoring expectations set and measured on a bi-weekly cadence. An employee who does not successfully pass either Phase 1 or Phase 2 of the performance-based training and assessment program may be dismissed from their employment.

The Catherine M. Wilson Center at 301 Billingsley Rd, Charlotte NC 28211. Primary

Work Schedule:

Monday – Friday, 8:00 am to 5:00 pm (This is an in-office position, telework is not available).

• Assist call center or walk-in contacts, interview customers, gather information, and input data into appropriate systems
• Verify customer’s information through paper documentation, on-line search and phone calls and determines program eligibility
• Process applications for single program basic benefits
• Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status and customer record changes
• Perform data entry and maintains system files and databases on clients, providers, and program services
• Maintain basic knowledge of multiple social services programs or in-depth knowledge in one program
• Perform work in a high volume, fast-paced environment with continual customer interaction
• Some positions may be required to directly work on enrollment and eligibility activities within the NC FAST system
• May be required to staff shelters in the event of a disaster

Experience: Minimum of two years of experience in customer service…