Customer Care Representative

Overview

BHS Corrugated North America is seeking a Customer Support Representative to act as the primary point of contact for customer inquiries and escalations. This is a mid-level role requiring ownership, strong judgment, and the ability to manage complex situations independently from intake through resolution.

This role is not entry level
. You’ll be trusted to coordinate across teams, communicate confidently with customers, and keep issues moving—especially when pressure is high.

• Own customer cases from first contact through final resolution
• Serve as the primary contact for high-priority or time-sensitive issues
• Communicate clearly during investigations, downtime events, and escalations
• Triage and prioritize issues based on urgency and production impact
• Lead first-level escalations and coordinate with service, parts, and technical teams
• Maintain accurate, detailed case documentation within CRM/ERP systems
• Identify recurring issues and share trends to support continuous improvement

• Someone with tough skin who stays professional and calm with frustrated customers
• A self-sufficient coordinator who doesn’t need constant direction
• A fast learner who can pick up systems, processes, and terminology quickly
• Someone comfortable working in CRMs and owning accurate, detailed records
• A communicator who can set expectations and keep people aligned

• 3+ years of customer service, coordination, or support experience
• Manufacturing, industrial, logistics, or technical environment preferred
• Experience owning cases or tickets end-to-end
• Familiarity with CRM/ERP tools (Dynamics, SAP, Salesforce, or similar)
• Corrugated industry experience and bilingual skills are a plus
• Ability to participate in up to 25% on-call rotation

If you’re an experienced customer support professional who takes ownership, handles pressure well, and keeps complex issues moving, we’d like to hear from you.