Customer Service Representative - Automotive; On-Site

Customer Service Representative - Automotive (On-Site) at Concentrix summary:

On-site Customer Service Representative for an automotive-related account handling inbound/outbound calls and online channels to resolve routine inquiries, provide navigation and roadside assistance, and deliver technical/customer support. Role requires at least one year of customer service experience, high school diploma or equivalent, computer proficiency, US residence, and availability for 40+ hours/week; training and career development are provided. Compensation includes hourly pay plus incentives and benefits (medical/dental/vision, PTO), with emphasis on inclusive culture and internal promotion.

The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally.

• Provide inbound customer support.

• Assist customers with navigation support and road-side assistance.

• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial

• A High School Diploma (or equivalent)

• Proficiency in fast-paced multi-tasking

• Eagerness to learn new technologies

• Computer proficiency (including knowledge of windows-based application)

• Must reside in the United States and have a valid U.S. address for residence

• The flexibility to work a minimum of a 40-hour work week.

WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $16.50 - $17.75/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company…