Community Associate, Customer Service​/HelpDesk

Community Associate

Address: 2303 W Morehead
28208 Charlotte

The world of work is changing! Short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We've built the world's largest workspace network so our customers can work from wherever, and however they want, in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network.

You'll enjoy a great work‑life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so that they can focus on running their business.

You arrive a few minutes before your center opens to ensure everything is ready and to check that the cleaners have missed nothing. Throughout the morning, you assist customers with tasks such as changing Wi‑Fi codes, locating packages, setting up projector equipment, and charging services accurately. During lunch, you handle mail, follow up on customer requests, and manage additional customer needs.

In the afternoon, you support customers with printing, invoicing, and open service tickets via the service portal. You then collaborate with the Community Manager to plan next week’s networking event, send e‑invites, create posters, and welcome prospects. At the end of the day, you wrap up group meetings, recommend nearby dining options, and ensure everything is tidy before leaving.

• A good communicator with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to your PTO accrual)
• Competitive 401(k) program, with a company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17.85
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.