Customer Service Officer

Company Overview

Catch Vibe Voice is a forward-thinking company focused on delivering clarity, organization, and efficiency through structured operations and strong internal support. We believe that behind every successful professional and business is a highly organized team that values discretion, precision, and reliability. Our culture promotes professionalism, growth, and long-term collaboration.

We are currently seeking a Customer Service Officer to join our team in Charlotte, NC. This role is ideal for individuals who are detail-oriented, well-organized, and committed to providing excellent customer support. The Customer Service Officer will serve as a key point of contact, ensuring inquiries are handled efficiently and professionally while maintaining company standards.

• Respond to customer inquiries in a timely, courteous, and professional manner
• Provide accurate information regarding services, processes, and policies
• Maintain clear and organized records of customer interactions
• Resolve issues by identifying solutions and escalating when necessary
• Collaborate with internal teams to ensure smooth daily operations
• Uphold company standards for communication and service quality

• Strong verbal and written communication skills
• Ability to remain professional and focused in a fast-paced environment
• Excellent organizational and time-management abilities
• Problem-solving mindset with attention to detail
• Basic computer proficiency and ability to learn internal systems
• Reliable, punctual, and team-oriented

• Competitive salary
• Opportunities for growth and internal advancement
• Structured training and ongoing support
• Professional and stable work environment
• Consistent schedule and clear expectations

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Strategic Management Services