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Customer Service Rep Bilingual English Customer Service

Evening Guest Services & Switchboard Agent

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: StepStone Hospitality
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, English Customer Service
  • Hospitality / Hotel / Catering
    Customer Service Rep
Job Description & How to Apply Below
A hospitality management company in Charlotte is seeking a dynamic Command Center/Guest Service Agent. This role involves answering hotel phone calls, managing guest inquiries, and ensuring guest satisfaction through effective communication. Candidates should be motivated, customer service-oriented, and able to handle multiple calls efficiently. Weekend availability and professionalism are essential. Join a team committed to providing excellent service at a well-regarded hotel.
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