Service Parts Coordinator

Overview

As a Service Parts Coordinator, you are part of our aftermarket parts fulfillment team and your passion for providing exceptional customer service contributes to our world-class high level of customer satisfaction. Acting as the first line of response to our distributor/dealer network, you will communicate in an open, helpful and engaging tone and focus on finding the right solution. Your electrical/mechanical skills will assist you in reading blueprints and schematics when necessary to identify the part to be ordered.

You will connect with our distributors to address questions and resolve issues via phone or email. You will organize and triage distributions requests and support issues as well as work with our parent company and our procurement team to fulfill order requests. Your day will pass quickly as you problem solve fulfillment issues, and respond timely to inquiries while serving as an ambassador for our brand.

• Read blueprints and schematics when necessary to identify the part to be ordered.
• Communicate with distributors to address questions and resolve issues via phone or email.
• Organize and triage distribution requests and support issues.
• Collaborate with the parent company and procurement team to fulfill order requests.
• Provide timely responses to inquiries and support the brand ambassador role.

• Extremely proficient using Microsoft Office products, particularly Excel.
• Ability to work with others to achieve desired results.
• Organized and able to meet deadlines.
• Skilled in written and verbal communications.
• Good at solving problems.

Okuma America offers great benefits and is an equal opportunity employer.