Customer Service Representative

Overview

Salvin Dental / Salvin Regenerative is a well-established leader in regenerative products and specialized surgical instrumentation for implant dentistry and oral surgery. We are known for “Everything For Your Implant Practice But The Implants®” as we are a market niche company with a product line geared to elective procedures.

• Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes.
• Support customers through providing solutions including
  • Accurate order processing and pricing functions in the ERP system
  • Changes to accounts
  • Order inquiries such as tracking information and product ETAs
  • Product advice/knowledge
  • Coordinate product return/repair support including logging product and service complaints in a timely and professional manner
  • Communication of product availability information
• Provide outbound communication as necessary to resolve or follow-up on issues.
• Utilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities.
• Accurately obtain custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team.
• Accurately create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences.
• Responsible for achieving all goals and metrics as assigned.

• Customer Service Administrative duties, including web, fax, mail, or Fulfillment Center order entry, and creation and/or analysis of basic system-based reports.
• Participation in special projects as assigned.
• Run reports as needed.
• Assists/backs-up peers.