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Customer Success Mgr./ CSM Customer Service Rep

Senior Customer Experience Lead – Parts & Equipment

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Sealed Air
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading global materials company seeks a Lead Customer Service Partner in Charlotte, NC. This role serves as a key point of escalation for customer experience teams, requiring strong communication and problem-solving skills. Responsibilities include coaching team members, managing workloads, and ensuring accurate order processing. Preferred candidates will have adaptability and a customer-centric mindset. The position offers comprehensive benefits including 401(k) matching and insurance packages.

Join to make a tangible difference in customer success and community sustainability.
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Position Requirements
10+ Years work experience
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