Christian Response Representative - Outbound; Associate

Overview

Description

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:
All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers.

Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel.

TVTM supports phone call responses to Billy Graham Classic TV programs.

Job Summary – The Christian Response Outbound Associate position places a variety of outbound calls to specified constituents associated with Billy Graham Evangelistic Association (BGEA), providing excellent customer service. In addition, this position will assist the inbound Christian Response team with a variety of calls and inquiries with a positive, servant-focused attitude, with eagerness to provide a customized, relationally-focused caller experience in accordance with department procedures and standards.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

• Answer incoming calls as they are received on the individual’s login identification
• Enjoys listening to callers, assessing their needs, and finding spiritually sensitive, creative solutions while working in a fast paced environment
• Places numerous outbound calls to constituents for purposes such as expressions of appreciation for gifts, to offer prayer for constituent needs, and to extend invitations to special events associated with evangelistic Festivals and Celebrations
• Contacts churches to extend invitations to events and to encourage support
• Warmly answers incoming calls in a consistent and timely manner when asked to assist
• Experienced in organizing, prioritizing, and completing multiple tasks in a high-volume environment
• Handles calls expeditiously, courteously, and tactfully, in keeping with departmental standards, policies, and procedures
• Gains and maintains familiarity with departmental and organizational procedures, informational material, BGEA history and current events, and other resources to support call efforts, efficiency, and effectiveness
• Promptly analyzes requirements of the call or needs of the caller, and generates a prompt connection to the proper solution by listening, locating…