Entry Level Customer Service Representative Customer Service Representative COC

Overview

Pro Sidian Seeks a Entry Level Customer Service Representative | Customer Service Representative [COC
0024023] for Program Support on a Exempt 1099

Contract:

No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Entry Level Customer Service Representative candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative

Functional Area

Professional - Staffing Augmentation and Recruiting Services Position; however, Pro Sidian reserves the right to convert to a Full-Time Pro Sidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Staffing Augmentation and Recruiting Services (Entry Level Customer Service Representative) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

• Process customer service documentation.
• Maintain records of interactions.
• Support call center or front-line teams.

• Clerical or customer service experience.

Education / Experience Requirements / Qualifications

• High school diploma or GED.

Skills Required

• Data entry, organization, and communication.

Competencies Required

• Accuracy, reliability, customer focus.

Ancillary Details Of The Role s

• Supports complaint resolution processes.
• Works with multiple departments to fulfill requests.

Other Details

• May handle mailroom duties.

Technical/Tags

• #Technical Cross Cutting Jobs  #Consulting #Government And Public Services #Government Support Services  #Professional Analytical Support  #Jugaad #Copitas #Poka Yoke

Pro Sidian Employee Benefits and Highlights: Your good health and well-being are essential to Pro Sidian Consulting. At Pro Sidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:

• Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis.
• Group Medical Health Insurance Benefits: Pro Sidian partners with BC/BS to offer a range of medical plans, including high-deductible plans or PPOs. ||| Group Dental Health Insurance Benefits:
  Pro Sidian dental carriers - Delta, Aetna, Guardian, and Met Life.
• Group Vision Health Insurance Benefits: Pro Sidian offers high/low vision plans through 2 carriers:
  Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 Pro Sidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit.
• Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing…