Lead Customer Service Partner- Parts & Equipment

Lead Customer Service Partner
- Parts & Equipment

dental insurance, life insurance, vision insurance, flexible benefit account, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan

United States, North Carolina, Charlotte

Jan 29, 2026

Job Description

Lead Customer Service Partner
- Parts & Equipment

SEE Headquarters - Charlotte

Requisition

If you are a current employee  to apply.

Shift: Morning

• Serve as the first point of escalation for Customer Experience Partners (CXPs), offering clear guidance and supportive problem solving.
• Work independently within established processes and suggest improvements when beneficial.
• Act as a subject matter expert in order management, supporting team members with process questions and best practices.
• Plan, prioritize, and balance team workload daily to ensure timely completion of tasks, especially during planned or unexpected absences.
• Foster an inclusive and comfortable team environment, engaging effectively with individuals from diverse backgrounds.
• Coach and guide team members, helping them understand shared goals, procedures, and expectations.
• Ensure accuracy and efficiency when processing orders and handling customer queries.
• Maintain clear and accessible documentation, ensuring records are correct and organized.
• Analyze and manage complex or conflicting information, using existing procedures and sound judgment to resolve issues.
• Monitor team channels (phones, reports, inboxes) and share important updates or concerns with the supervisor.
• Develop leadership capabilities, gradually taking on more advanced responsibilities and supporting the supervisor as needed.

• Core Skills
• Strong communication skills with the ability to engage comfortably with diverse groups.
• Problem solving ability, especially when facing complex or unclear situations.
• Organizational and prioritization skills, with the ability to manage shifting workloads.
• Attention to detail to ensure accuracy in orders, documentation, and customer communications.
• Customer centric mindset focused on reducing customer effort and improving the service experience.
• Process knowledge, particularly in order management or similar workflow environments.
• Coaching and guidance, supporting colleagues in understanding processes and improving performance.
• Adaptability, able to work independently while navigating changes in volume, tasks, or priorities.
• Collaboration, working effectively across teams and departments.
• Preferred Attributes
• Comfortable making decisions based on existing guidelines and precedents.
• Proactive approach to identifying and recommending improvements.
• Commitment to continuous learning and leadership development.

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.