Director of Customer Experience & Service Excellence

An established industry player is seeking a Director of Customer Service to lead a dynamic team focused on enhancing customer experiences. This pivotal role involves managing service metrics, driving process efficiencies, and fostering a culture of excellence. The ideal candidate will have a strong background in customer service management, leadership skills to inspire a diverse team, and a commitment to continuous improvement.

This position offers an exciting opportunity to make a significant impact on customer satisfaction and organizational success while collaborating with key stakeholders to implement best practices and innovative solutions.
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