Collections Specialist

Overview

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality… designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web!

Job Description

We have an exciting opportunity for a Collections Specialist to join our growing team. As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. You will also assist with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customers concerns to ensure prompt payment.

Come help us build the best and fastest fiber-optic network in America!

• Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiries
• Meet established collection objectives monthly
• Collect and manage past due accounts for moderate to large sized business customers
• Use various computer systems simultaneously
• Build and maintain strong customer relationships and problem solve with the customer
• Prepare monthly collection reports and recommendations on credit memos and write-off activities
• Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
• Review and comprehend contractual agreements with customers that govern the servicing relationship

• 3+ years of experience in B2B collections
• Ability to overcome objections and offer solutions to resolve potential roadblocks
• Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management.
• Relationship-builder and strong listening skills
• Demonstrates competence, professionalism, and leadership presence:
  Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused
• Well–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
• Demonstrates integrity and the highest ethical standards in all aspects
• Ability to learn complex systems, process quickly and be able to convey that knowledge to others

• Bachelor’s degree in Finance, Accounting, Business, or related field
• Telecommunications industry experience

All your information will be kept confidential according to EEO guidelines.

We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances.

We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We Offer Competitive Compensation And Comprehensive Benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive…