Seasonal Guest Services Associate; Associate

Overview

Description

Is God calling you to ministry? For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Billy Graham Library supports the mission of the Billy Graham Evangelistic Association to proclaim the Gospel to all we can by every effective means available to us, and by equipping the church and others to do the same. Our staff and volunteers present the Gospel through the Journey of Faith tour, Memorial Prayer Garden, Homeplace, and evangelistic outreaches like Christmas at the Library.

We also serve and equip Christians through Ruth’s Attic bookstore, Graham Brothers Dairy Bar, group programs, special events, memorabilia displays, student resources, communications, and donor ministry activities.

Job Summary – This is a seasonal position in support of our Christmas at the Library program; however, we will allow for employment opportunity prior to the program beginning in July. This position will assist our guests with related library events while they visit the Billy Graham Library. The Guest Services Associate will provide excellent customer service by greeting guests, giving appropriate information, direction and assistance, as needed.

During the first four months, the set schedule of this position will be during our regular business hours Monday through Saturday. The set schedule for the three weeks in December will include evening shifts, some lasting until at least 10pm.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

• Greets tour groups as they arrive at the BG Library and provides these groups with information concerning their visit both inside and outside Library grounds
• Maintain a neat and orderly welcome center, shuttle stop, lobby area, ensuring all items are stationed in the correct places, such as wheelchairs and umbrellas
• Demonstrates an approachable and helpful attitude, ready to answer questions and provide guidance to BG Library guests
• Assists with carriage rides, shuttle stops, check-in tent, and crowd control areas when needed
• Provide necessary information to satisfy questions and unique needs of guests
• Develop a strong understanding of the ministry and specifications of the Library and information handouts
• Collect surveys and verify that all required information has been completed
• Maintain a neat and orderly work environment, ensuring that all information items are well stocked
• Responsible for opening, using and closing computer systems as assigned
• Responsible for restocking supplies needed for effective ministry
• Cover all guest services areas as assigned by Manager on Duty
• Reports any issues to the Manager on Duty immediately
• All other duties as assigned

• Reports to Guest Services Manager
• Has no supervisory responsibility

• High School diploma required
• Special Skills – Ability to verbally relate to others
• Self-motivated—requiring minimal supervision and able to take initiative
• Maintains a high level of organizational skills
• Ability to prepare written reports and other correspondence relating…