Customer Service

Overview

Adecco is currently looking for Call Center/Customer Service Rep in Charlotte, NC

Work schedule:

M-F 8am-5pm

Pay: $18/hr (with range $18.00 to $19.00 per hour)

• Handle outbound calls for backorders; contact customers and provide updates on item availability and shipping timelines.

• Follow provided scripts and gather basic information as required.

• Perform outbound calling with some inbound activity; majority outbound.

• Handle "acknowledgements" queue of inquiries, including order processing (all trainable) and related follow-ups.

• Process a high volume of calls (up to 75-100 per day) with busier front-end weeks and lighter backend periods.

• Cross-train to perform both aspects of the CSR role.

• Work in a fast-paced environment and adapt quickly to new tasks.

• Some previous office experience preferred; strong general office skills are helpful.

• Aptitude for quickly picking up new information and working with computers.

• Prior CSR or call center experience is not required, but is a plus.

• Comfortable working in a fast-paced environment.

Pay Details: $18.00 to $19.00 per hour

Benefit offerings available for associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP, commuter benefits, and a 401K plan. Benefits support employees in selecting coverage that meets their needs. Paid leave options may include Paid Sick Leave or other paid leave required by Federal, State, or local law, as well as applicable Holiday pay.

Equal Opportunity Employer/Veterans/Disabled. Military-connected talent encouraged to apply.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.