Fire Telecommunicator

Date Opened:
Thursday, January 22, 2026 12:00 AMClose Date:
Thursday, February 12, 2026 12:00 AM Department:
Fire Department Emergency Communications Salary: $24.00 - $29.81 Commensurate with Experience
** Welcome to the City of Charlotte
** Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:
* Attracting and retaining a skilled and diverse workforce
* Valuing teamwork, openness, accountability, productivity, and employee development
* Providing all customers with courteous, responsive, accessible, and seamless quality services
* Taking initiative to identify, analyze, and solve problems
* Collaborating with stakeholders to make informed decisions
** SUMMARY
* * Receives and transmits telephone and radio emergency class for fire and emergency medical incidents and coordinating response with other City/County emergency service and/or non–emergency organizations.
** SALARY OFFERING FOR THIS POSITION: $26.99 per hour (non-negotiable)
**** Major Duties and Responsibilities
** A Telecommunicator receives incoming routine and emergency calls, dispatches, and maintains contact with all operational units. Work involves detailed record keeping, data entry, and acute listening skills. Responsibilities include frequent public contact requiring tact, firmness, and decisiveness, the ability to obtain important information from callers who are under extreme stress, and the skill to choose the appropriate course of action.

Work is performed in conjunction with departmental policy as well as state, federal, and FCC regulations. Process emergency and non-emergency calls from the public, dispatch appropriate Charlotte Fire Department apparatus, and monitor and respond to emergency and non-emergency radio traffic. Work involves monitoring multiple calls with different agencies, apparatus, and personnel.

Candidates MUST be able to work any assigned shift, including nights, weekends, and holidays.  Successful candidates will be assigned to either day shift (6:30 am to 6:30 pm) or night shift (6:30 pm to 6:30 am). Schedules may be modified, and on call and overtime work is required.
** Knowledge, Skills & Abilities
** All newly hired Fire Telecommunicators will go through a training program of approximately 20 weeks. This includes 8 weeks at the Fire Training Academy and approximately 12 weeks of on-the-job training in the Emergency Communications Center (ECC). Telecommunicator recruits must meet all standards established by the department, including but not limited to:
* Successful completion of all academic portions of recruit training.
* Certification as an APCO Public Safety Telecommunicator.
* Certification as an APCO Fire Service Telecommunicator.
* Adherence to all standards, rules, guidelines, and requirements as established by department General Orders and by Training Staff expectations.

Additionally, Fire Telecommunicators must have the:
* Knowledge of the operations of an electronic radio and telecommunications system and related Federal Communications Commission regulations.
* Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel in a timely and efficient manner.
* Ability to work simultaneously on different calls with different agencies and staff.
* Ability to speak clearly and distinctly.
* Ability to maintain accurate and complete work activity records and files.
* Knowledge of the Charlotte area road system and geography.
* Ability to work in a team setting.
* Ability to obtain and maintain minimum training standards and certifications. This includes an initial training period and continuing education.

ADA and Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive…