Order Management Specialist

Company Overview

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. With our people, we break through limitations and expectations—not once in a career, but every day, helping move our company and the world forward.

In the Customer Operations organization, an Order Management Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful candidate will be customer‑focused, detail‑oriented, process‑oriented, and driven to achieve customer outcomes. They will demonstrate proficiency in navigating intricate environments and live our organizational ethos and values. Ideal candidates will possess a natural drive to leverage the many growth opportunities available within the organization.

We are looking for an order management specialist who is personable with excellent interpersonal skills. The candidate should be able to build positive relationships with clients and provide exceptional customer service. They should be patient and empathetic when dealing with customer inquiries or concerns and effectively communicate throughout the order process to create long‑term customer satisfaction and loyalty.

• Associate or bachelor’s degree or 3+ years of Customer Service experience

• Proven experience in a customer facing role with minimum 3 years.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Proven critical and analytical thinking as well as excellent organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

• Proficiency in using customer management software and other computer systems, including Salesforce.
• SAP knowledge desired.
• Proven experience in a customer facing role in the manufacturing industry.

• Order Processing: receive and process customer orders, ensuring accuracy of order information.
• Customer Service: serve as a point of contact for customers regarding order inquiries, providing excellent service and resolving issues in a timely manner.
• Data Management: accurately input and update customer and order information in the company’s order management system.
• Compliance: ensure all order processes comply with company policies and regulations.
• Problem‑Solving: troubleshoot and solve problems that may arise during the order process.
• Product Knowledge: maintain a general understanding of the company’s products or services.
• Documentation: maintain proper documentation of all orders, customer interactions, and related transactions.
• Teamwork: work effectively in a team setting, coordinating with other departments to ensure customer satisfaction and smooth business operations.

This position does not support immigration sponsorship.

The range for this position is $47,058.00 – $64,706.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job‑related factors, including but not limited to geographic location, market demands, experience, training, and education.

• Company‑wide bonuses and long‑term incentives align with key business results and ensure you are rewarded when the company performs well.
• 100% company‑paid pension benefit with fixed contributions that grow throughout your career, combined with matching contributions to your 401(k) savings plan, reaching between 7% and 12% of your pay.
• Health and well‑being benefits: medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP).
• Recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at