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Customer Service Liaison
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-01-27
Listing for:
Swift7 Consultants
Full Time
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Client Relationship Manager, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Overview
Swift7 Consultants is seeking a dedicated Customer Service Liaison to act as a key point of contact between clients and internal teams. This role is essential in ensuring clear communication, efficient issue resolution, and a positive client experience. The ideal candidate is organized, detail-oriented, and committed to delivering exceptional service in a fast-paced professional setting.
Responsibilities- Serve as a primary liaison between clients and internal departments
- Manage and respond to client inquiries in a timely and professional manner
- Coordinate information flow to ensure accurate and efficient service delivery
- Maintain detailed records of client interactions and follow-ups
- Support internal teams by relaying client needs, feedback, and updates
- Assist in resolving service-related concerns while maintaining strong client relationships
- Contribute to ongoing process improvements to enhance customer satisfaction
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