Customer Account Representative

Overview

Beloform Craft is a growing company dedicated to delivering high-quality promotional solutions that strengthen brand presence and customer engagement. We pride ourselves on professionalism, collaboration, and continuous development, creating an environment where motivated individuals can grow and build long-term careers.

We are currently seeking a Customer Account Representative to join our team in Charlotte, NC. This role is ideal for a motivated individual who enjoys working directly with clients, managing accounts, and ensuring a seamless customer experience. The successful candidate will serve as a key point of contact between the company and its clients, helping maintain strong relationships while supporting business operations and account needs.

• Serve as the primary point of contact for assigned customer accounts
• Manage client inquiries and provide timely, accurate information
• Maintain and update customer account records and documentation
• Coordinate with internal teams to ensure customer needs are met
• Monitor account activity and support order or service follow-ups
• Assist in resolving issues and ensuring overall customer satisfaction
• Contribute to process improvements and service quality initiatives

• Strong communication and interpersonal skills
• Ability to manage multiple accounts and tasks efficiently
• Excellent organizational and time-management abilities
• Problem-solving mindset with attention to detail
• Professional demeanor and customer-focused approach
• Ability to work independently as well as part of a team

• Competitive salary ($54,000 – $59,000 per year)
• Opportunities for professional growth and career development
• Supportive and collaborative work environment
• Ongoing training and skill development
• Stable full-time position with long-term potential