Customer Support Assistant

Overview

Customer Support Assistant

Location
:
Charlotte, NC
Salary
: $55,000 - $67,000 per year
Job Type
:
Full-time

At Seronda Network
, we’re a forward-thinking digital solutions provider dedicated to connecting businesses with innovative strategies in communication, branding, and technology. Located in the vibrant heart of Denver, CO, we pride ourselves on fostering a dynamic work environment that inspires creativity and collaboration. Join our team to make a real impact in the world of digital networking!

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support while ensuring a positive experience. Your responsibilities will include addressing customer inquiries via various channels such as phone, email, and chat, resolving issues, and guiding customers through our products and services.

• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Resolve customer complaints and issues effectively and with empathy.
• Provide product and service information to customers to enhance their experience.
• Document customer interactions and feedback in the system accurately.
• Collaborate with team members to share best practices and improve service delivery.
• Assist in developing user guides and FAQs to help customers self-serve.
• Participate in training sessions to stay updated on products and service changes.

• High school diploma or equivalent; relevant certifications or training is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work independently as well as part of a team.
• Familiarity with customer support software and tools is preferred.

• Competitive salary and comprehensive benefits package.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and paid holidays.
• Professional development and training opportunities.
• Dynamic and collaborative work environment.

Ready to Apply? If you’re ready to bring your communication expertise to a company that values innovation and collaboration, we’d love to hear from you! Join Seronda Network and make a difference in how we connect and communicate.