Customer Service Associate

TOOLPORT US, Inc is the newly formed US division ofTOOLPORT GmbH, a European leader of online sales of party tents, gazebos, pop-up canopies, storage tents, portable garages, greenhouses, raised garden beds and more – serving both homeowners and professionals. The US business operates with support from TOOLPORT’s global headquarters in Norderstedt, Germany.

The Customer Service Associate is a part‑time entry‑level role within TOOLPORT US’s Customer Service team. This position supports day‑to‑day customer service and e‑commerce operations across our direct websites’ and marketplaces. The role focuses on providing excellent support to customers, assisting with order processing, and maintaining accurate product and marketplace information for our portfolio of hardgoods. Reporting to the US Head of Sales & Customer Service.

• Respond to customer inquiries via phone, email, and chat regarding products, orders, and returns.
• Assist with initial inquiries, order processing, returns, and exchanges.
• Provide product information for hardgoods including tents, greenhouses, canopies, and accessories.
• Track and manage customer support tickets using our CRM (customer relationship management) application and other internal tools.
• Collaborate with the US operations, sales, and management teams to ensure timely processes and actions.
• Assist in monitoring product listings, inventory, and content accuracy on e‑commerce platforms.
• Follow internal processes to resolve customer issues and escalate more complex matters to senior team members.
• Participate in team training, meetings, and development sessions.
• Perform other tasks as assigned.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree preferred.
• 1‑3 of experience in customer service, retail, or e‑commerce preferred.
• Familiarity with e‑commerce marketplaces (Amazon, Walmart, etc.) preferred.
• Basic knowledge of hardgoods (tents, greenhouses, storage solutions) is a plus.
• Strong verbal and written communication skills.
• Comfortable using computers, CRM tools, and Microsoft Office applications (Word, Excel, Teams).
• Experience with MS Dynamics 365 and SAP is a plus.
• Positive attitude, attention to detail, and willingness to learn.

• The hourly range for this position is $19‑22. We use this range in good faith to plan for the role. Actual hourly rate may be higher or lower than this range, at the company’s sole discretion.
• No relocation support is available for this role.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers;

handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.