Customer Service Representative

Position Overview

Now Hiring Customer Service Representative!
Full-Time
Location:
Charlotte, NC

Position Summary:

The role of the Customer Service Representative is to be responsible for processing sales orders, assisting with filing, managing open orders and heavy data entry.

Essentials

• Data Entry
• Answering Phones, directing Customers to appropriate personnel
• Verifying Contract and PO’s received, identifying layout & materials requested, working directly with the Sales team on any discrepancies.
• Create Job Packet to include all necessary paperwork.
• Enter Sales Orders with completed information within ERP system - Syteline.
• Keeping Orders Updated as needed, working directly with Sales and Scheduling.
• Calling Customers ahead to confirm scheduled dates.
• Logging Technician Wages
• Assist in Invoicing and Billing
• Customer Service
• Scan/Email documents daily to corporate.
• Maintaining Customer Files
• Other Duties as assigned by the manager.

Job

Competencies:

• Ability to work well with others in a small team environment.
• Strong problem-solving, critical thinking and decision-making skills
• Strong service mentality

Qualifications:

• 2+ years’ experience in an administrative or customer service-based role.
• Strong computer skills (Office, Word, Excel, Outlook)
• Knowledge of the construction industry.
• Keen attention to detail
• Strong time management skills
• Excel, Quick Books, and ERP experience preferred.
• Knowledge of construction industry is a plus.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times.

Work Environment:

This is a full-time position. Office environment.

Travel:

Some travel may be required for this position (