Customer Service Representative | Specialty Accounts

Job Summary

Specialty Accounts is responsible for the administration and audit of Specialty and Employee Accounts, Equipment Research, Regulatory and Special Handling, Spectrum Internet Assist and Lifeline Programs. The Specialist position has occasional contact with customers.

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Audits various department reports to maintain billing system integrity.
• Performs various forms of customer research within the billing system and/or ticketing system.
• Addresses and troubleshoots escalated customer issues.
• Processes customer account adjustments.
• Performs equipment movement and/or customer order entry within company billing system based upon request.
• Provides support to internal and external customers.
• Maintains various departmental databases.
• Performs other duties as requested.

• Ability to read, write, speak and understand English.
• Ability to communicate effectively, both written and verbally.
• Ability to prioritize and organize effectively.
• Ability to use critical thinking in complex situations.
• Demonstrated interpersonal skills with leadership aspirations to assist in motivating peers.
• Proven ability to mentor and coach team members.
• Knowledge of CSG/ICOMS billing system.

College coursework in business or related field or equivalent combination of education and experience.

• Customer service experience – 3 years.
• Telephone, Video, Internet Experience – 2 years.
• Data Entry Experience – 2 years.

CAM 2026.

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.