Customer Solutions Supervisor; Industrial Industry

Solve Industrial Motion Group strives to be the trusted source for engineered bearings and power transmission solutions. Supported by a diverse range of products within Solve’s brand portfolio and our unmatched technical expertise, we have over 100,000 ready‑to‑ship components. At Solve we innovate with ambition, offering custom solutions in a wide range of applications. We obsess over our customers, leveraging our nationwide network for industry‑leading product availability and best‑in‑class customer service.

Our engaged team leads with integrity, unites with purpose, and drives toward innovation and continuous improvement every day.

Reporting to the Director of Sales Operations, the Customer Solutions Supervisor supports Solve’s customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and troubleshoot any product issues. In this “Player‑Coach” role, the Supervisor assists with the supervision, training, and development of other Customer Solutions Specialists. The Supervisor thrives by exercising expert‑level product knowledge and best‑in‑class customer service skills to consult with customers and identify optimal product recommendations to satisfy business needs.

Working in tandem with Regional Sales Managers, the Supervisor serves as internal support to ensure the sales life cycle for customers is seamless.

• Provide best‑in‑class service by listening attentively to customer needs and effectively communicating the best applicable solution via phone or email.
• Work in sync with other Customer Solutions Specialists to provide training, guidance, and resources for all Solve processes and procedures, operating as a high‑performing team.
• Communicate process improvement or implementation recommendations to the Director of Sales Operations for heightened efficiency, accuracy, and customer service opportunities.
• Efficiently respond to customer inquiries regarding price quotes, shipping charges, delivery dates, order adjustments, returns, credits, or shipment tracking.
• Partner closely with the Regional Sales Manager to gain pertinent customer information and become the most qualified resource for sales support related needs.
• Collaborate with other internal departments to collectively identify the best solutions for customers.
• Establish customer relationships with a consultative approach and utilize technical product knowledge to assist in product selection and future forecasting.
• Train and utilize Customer Solutions Specialist resources to set up client accounts in our CRM and maintain all necessary client information.

• High School Diploma or equivalent.
• At least 2 years of customer service experience.
• At least 1 year of leadership or management experience.
• Intermediate experience using Microsoft Office Suite.

• At least 1 year of technical training or equivalent industry experience.
• Previous customer service experience.

• Market‑competitive benefits package, including company‑sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave, and paid time off.
• Work in a collaborative environment with passionate and innovative teammates.

Solve is proud to be an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other class or status in accordance with applicable federal, state, and local laws.