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Customer Service Representative

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Dilling: Heating, Cooling, Plumbing & Electrical
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Customer Service Representative

Join Dilling:
Heating, Cooling, Plumbing & Electrical as a Customer Service Representative. We offer stability, competitive weekly pay, benefits, growth opportunities, and training.

Who We Are

We are a heating, cooling, plumbing, and electrical company in Charlotte, NC with a small business feel and large business size, growth, and stability. Hard‑working teams drive our success and are rewarded with full benefits and a 401(k) match.

Benefits
  • Weekly pay & paid training
  • Medical, dental, vision insurance
  • Health Savings Account
  • Short & long term disability
  • Company paid life insurance
  • PTO including vacation and holiday
  • Matching 401(k) & ROTH IRA
  • Ongoing training & development opportunities
Responsibilities
  • Call customers from prior day for quality check
  • Call maintenance customers and schedule visits
  • Call on customer list to offer promotions
  • Follow up on positive and negative reviews
  • Handle general inbound customer service inquiries
Requirements
  • 1 year of customer service/call center experience (preferred)
  • Service Titan experience is a plus
  • Strong attention to detail
  • Conscientious, team player
  • Desire to help serve customers
  • Honesty, integrity, quality craftsmanship, and a good attitude
  • Clear background check and drug screen
  • Must be 18 or older
Schedule
  • Friday – Monday 7:30 AM – 6:30 PM;
    Friday & Monday in office, Saturday & Sunday remote
  • Training will be 2 weeks Monday – Friday 8 AM – 5 PM
Pay
  • $18‑$22 /hr with additional opportunities via SPIFFS

If this sounds like something you would like to join for a long‑term career move, apply today!

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