Customer Service Representative

Customer Service Representative

Join Dilling:
Heating, Cooling, Plumbing & Electrical as a Customer Service Representative. We offer stability, competitive weekly pay, benefits, growth opportunities, and training.

We are a heating, cooling, plumbing, and electrical company in Charlotte, NC with a small business feel and large business size, growth, and stability. Hard‑working teams drive our success and are rewarded with full benefits and a 401(k) match.

• Weekly pay & paid training
• Medical, dental, vision insurance
• Health Savings Account
• Short & long term disability
• Company paid life insurance
• PTO including vacation and holiday
• Matching 401(k) & ROTH IRA
• Ongoing training & development opportunities

• Call customers from prior day for quality check
• Call maintenance customers and schedule visits
• Call on customer list to offer promotions
• Follow up on positive and negative reviews
• Handle general inbound customer service inquiries

• 1 year of customer service/call center experience (preferred)
• Service Titan experience is a plus
• Strong attention to detail
• Conscientious, team player
• Desire to help serve customers
• Honesty, integrity, quality craftsmanship, and a good attitude
• Clear background check and drug screen
• Must be 18 or older

• Friday – Monday 7:30 AM – 6:30 PM;
  Friday & Monday in office, Saturday & Sunday remote
• Training will be 2 weeks Monday – Friday 8 AM – 5 PM

• $18‑$22 /hr with additional opportunities via SPIFFS

If this sounds like something you would like to join for a long‑term career move, apply today!