Customer Service​/Office Manager

Job Description - Customer Service/Office Manager (2501241)

Job Description

Customer Service/Office Manager - ( 2501241 )

RSI Logistics, a subsidiary of Trinity Rail, is seeking a Customer Service/Office Manager for our Charlotte, NC rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.

• Manage the coordination between the Office personnel and the Operators
• Train new/existing staff on RSI/Trinity/Customer procedures and processes
• Interact with customers, railroad crews, and visitors
• May also assist in CSR duties below as needed
• Customer Service, intake of BOLs, and commodities being delivered or transferred
• Fulfill daily workload and tasks delegated by manager/cross-train as necessary
• Enforces safety policies and procedures with other employees and visitors to the facility
• Updating and maintaining customer databases
• Monitoring and ordering customer inventory
• Maintain and communicate customer inventory information
• Compiling records of office duties and activities
• Handling inquiries and incoming customer work order requests
• Reviewing files and records to answer customer requests for information
• Checking and distributing documents and correspondence
• Photocopying, scanning, faxing, and sending emails
• Organizing and scheduling customer work orders
• Answer phone calls for the facility
• Utilize an inventory tracking system

• Bachelor’s or equivalent preferred
• 5 years of relevant experience (Truck dispatching, Customer service in logistics)
• Previous experience in supervising other employees
• Ability to understand and follow operating procedures and policies
• Proficient computer skills with SAP, Excel, Microsoft Word, and Outlook
• Dedicated to serving clients by focusing efforts on listening and responding effectively to customer questions, resolving and evaluating problems to their satisfaction.
• Ability to develop and maintain relationships with others and adapt to a situation appropriately.
• Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
• Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.