Inside Sales Rep - Customer Care

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Great company. Great people. Great opportunities.

This position is not a remote role. You must reside in or near the Charlotte Metro area, as this role requires you to report in person at the Charlotte Corporate office.

Join the world’s largest equipment rental provider and build your future with United Rentals.

• Create a positive and consistent customer service experience.
• Process rental quotations, reservations, and contracts in compliance with company policies.
• Accurately capture all information (required or additional) pertaining to a complete reservation.
• Communicate to a customer any terms/conditions applying to a request.
• Accately use United Rentals computer systems including, but not limited to, Reservation, Phone Log, and quote function.
• Identify and qualify an equipment request to ensure it will suit the customer's requirements.
• Negotiate prices on equipment rentals in accordance with pricing policies and procedures.
• Coordinate with all inside and outside branch staff to ensure customer satisfaction.

• High School Diploma or equivalent required, Bachelor's degree preferred.
• Strong customer service orientation.
• Sales experience preferred.
• Strong teamwork and interpersonal skills.
• Independent worker and self-started with strong self-imposed structure.
• Multi-tasking and organizational skills.
• Strong sense of urgency.
  
  Must have clear and pleasant phone demeanor.
• Excellent oral and written communication skills.
• Proficient in Microsoft applications – Word, Excel, Access, Email, and SURI.
• Knowledge of overall construction industry.
• Flexibility and ability to deal with a high volume of tasks, stressful and sometimes unfamiliar situations.

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email  for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

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