Customer Support Representative

About the job Customer Support Representative

Charlotte, North Carolina, United States

We are a vibrant and innovative firm looking for a highly skilled and customer-oriented Remote Customer Support Representative to join our team. As a Remote Customer Support Representative, you’ll provide excellent customer support by resolving issues and answering questions over the phone, email, and chat.

We\u201 searching for a self-motivated, empathic person to join our Remote Customer Support Team. As a Remote Customer Support Representative, your responsibilities will include delivering excellent customer support, diagnosing issues, and marketing our goods and services.

• Respond to customer enquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve client concerns, including escalating complex problems to higher team members.
• Provide reliable and useful information about our products and services.
• Use customer relationship management (CRM) software to handle customer contacts and issues.
• Collaborate with internal departments to address customer issues and enhance the overall customer experience.

• Medical, dental, vision, and 401(k) match.
• Opportunities for training, growth, and professional advancement.
• Choose between morning or afternoon shifts to fit your schedule.
• Collaborative and supportive environment with a team of seasoned customer service representatives.
• Latest tools and technologies to help you succeed in your role.
• Extensive vacation days, holidays, and personal time to recuperate.
• Opportunities for advancement in your career.

• 1+ years of customer service experience.
• A high school diploma or equivalent is necessary, with an associate or bachelor’s degree recommended.
• Excellent communication, problem-solving, and time-management abilities.
• Proficient with customer relationship management (CRM) tools and helpdesk platforms.
• Ability to work both independently and as part of a remote team.