Call Center Assistant

Charlotte, North Carolina, United States

Are you a strong communicator with an eye for detail and a passion for helping people? Are you seeking a structured, stable role where your skills can shine and grow? If so, we would love to welcome you as our next Call Center Assistant
.

We offer a supportive and team-oriented office environment where you’ll receive comprehensive training, enjoy clear career growth opportunities, and make a real difference in each customer interaction. Whether you're answering questions, resolving issues, or simply offering a listening ear, you’ll play an essential role in delivering a positive customer experience.

• Responding to incoming customer inquiries via phone in a professional, timely, and helpful manner
• Listening carefully to customers' needs and guiding them to effective solutions
• Accurately logging call details and updating records in internal systems
• Following structured scripts and procedures while remaining adaptable and empathetic
• Working closely with supervisors and team members to meet call quality and performance standards
• Supporting other administrative tasks related to customer service when needed

• Clear and confident verbal communication skills
• A friendly, calm, and professional phone manner
• Basic computer proficiency and familiarity with customer service systems (training provided)
• Strong attention to detail and the ability to multitask in a fast-paced environment
• A proactive, problem-solving mindset with a willingness to learn
• High school diploma or equivalent; prior call center or customer service experience is a plus but not required

• Structured schedule with consistent hours and no late-night shifts
• Full training provided no previous call center experience necessary
• Supportive leadership and a team-focused culture
• Career development opportunities within a growing company
• Competitive salary, paid time off, and access to health benefits

If you're ready to start a rewarding career where every call counts, apply today and become part of a team that values communication, collaboration, and customer care.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace for all.