Veterinary Client Service Representative; 2nd shift, M-F

Veterinary Client Service Representative (2nd shift, M-F)

Apply for the Veterinary Client Service Representative (2nd shift, M-F) role at Pet Vet Care Centers
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Pet Vet Care Centers' Carolina Veterinary Specialists – Charlotte is part of a network of more than 420 locally led hospitals with over 11,000 team members nationwide. Our mission is to improve the lives of animals and people by providing exceptional, compassionate care at every stage.

You care for pets. We care for you.

The Customer Service Representative / Receptionist supports a high‑performing organization by performing administrative and customer service tasks to provide valuable support to the hospital.

• Provide excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assist with medication pickups, inquiries, and provide information about services and products.
• Input and manage data in practice management software, including billing and accounts.
• Assist with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconcile cash drawer and perform end‑of‑day duties for accurate financial transactions.

• 1 year of relevant experience in a customer service setting.

• 2 years of experience in a veterinary setting.

• Monday – Friday, 4 p.m. – 12 a.m. (2nd shift).

• Medical, dental, and vision insurance.
• Paid parental leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team member pet discounts.
• Emotional wellbeing support – Calm app access and 24/7 Employee Assistance Program.
• Continuing education stipends and career development resources.
• Grant Circle – a relief fund for team members facing personal hardship.
• Local hospital culture backed by national resources.

$14 – $18 USD per hour.

We are committed to a Culture of Care, empowering local hospitals with national resources to deliver high‑quality care while supporting our team members professionally and personally.

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law. EOE, M/F/D/V.

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